GENERAL CONDITIONS

  1. General conditions

These General Conditions regulate the electronic purchases that you make through the website Coingra – Companhia gráfica dos Açores Lda and are integrated in your purchase contract.

By clicking on the “finish purchase” button at the end of the purchase process, you expressly accept that these General Conditions are integrated into the purchase contract, being obliged from that moment to comply with the stipulated terms and conditions.

A empresa Coingra – Companhia gráfica dos Açores Lda, with its head office in Parque Industrial S.Miguel Lote 33 Ribeira Seca 9600-499 RIBEIRA GRANDE,  São Miguel, Azores, and with the Tax Identification Number …… .is registered at the Registry Office of Ponta Delgada.

Coingra – Companhia gráfica dos Açores Lda can change these General Purchase Conditions at any time. The changes made will not, in any case, affect the purchases you made before the approval of these changes, which will be governed, in any case, by the General Conditions established at the time. The customer is responsible for knowing the General Purchasing Conditions in force at all times.

These General Conditions can be supplemented or altered by particular clauses or specific conditions of certain products, especially with regard to the exclusion of withdrawal rights, alterations or returns. Consult carefully the information accompanying the product to know these particular conditions.

The electronic document in which the purchase contract is formalized will be filed by Coingra – Companhia gráfica dos Açores Lda.

By connecting to the website, the customer commits to respect the General Conditions as well as the Conditions of Use.

  1. Ordering on Coingra – Companhia gráfica dos Açores Lda:

To place an order at Semana Confiante website, we offer three modes:

  • Via INTERNET, through the website: https://www.coingra.pt/  com – 24 / 24h and 7/7 days
  • Via TELEPHONE, at number.: (from Monday to Friday from 10 am to 5 pm).
  1. Price

The prices indicated on the website are in euros, and include VAT, (18% – VAT AZORES).

  1. Shipping

Orders are sent via priority mail.

Delivery time: Orders are processed within 48 hours after receipt / confirmation of payment and are delivered between 5 to 7 days by CTT priority mail (Portugal).

The shipping cost depends on the weight and will be displayed after adding the chosen products to the shopping cart.

In case you choose to pick up your purchase at the store, you will receive an email or message notification informing you that the order is available to be collected.

Coingra – Companhia gráfica dos Açores Lda is not responsible for delays or non-compliance with the contract for reasons of force majeure, disruption, total or partial strike, postal services and means of transport or communication, flood, fire or war. Coingra – Companhia gráfica dos Açores Lda is not responsible for any indirect damages, losses, damages or fees that may arise from the purchase of any product presented on the website.

*** Shipments outside the European Community may be subject to payment of Customs Tax and taxes according to the law in the country of destination.

  1. Payment methods:

You can pay for purchased products in any of the following ways:

5.1) Bank transfer: Transfer of money to the bank account on behalf of Coingra – Companhia gráfica dos Açores Lda.

Bank details will be provided as soon as the order is received by us.

Payment must be made within 7 days.

No extra charge for this payment method.

5.2) ATM References: The amount is paid when the order is placed.

No extra charge for this payment method.

The Coingra – Companhia gráfica dos Açores Lda guarantees that it treats the data related to the payment method used with total security and confidentiality. The data on the card used for payment are transmitted in SSL encrypted form. This solution ensures confidentiality in communication through a dialogue with encryption keys.

This data will not be saved or manipulated by us, but will be registered directly on the payment platform of the respective financial entity. For greater security, we will use a Secure E-Commerce Authentication Service, a system established by Visa / Mastercard / Eurocard, through which the customer authenticates with his issuing bank and the company authenticates with his acquiring bank.

6) Availability

All orders are subject to availability. We are not responsible for the lack of existence or the unavailability of the products.

If a product is not available after placing the order, the user will be informed, as soon as possible, by email or telephone and the order will be canceled.

7) Returns

The Coingra – Companhia gráfica dos Açores Lda, aims at total customer satisfaction, but if you are not completely satisfied, you can return it within 14 days from the date you received the order, if communicated by email or phone, your wish to do so within 24 hours after receiving the items.

To accept the return, the articles must be returned new, NEVER having been used and in their original packaging.

If the label is removed, it will not be possible to return the item.

The e-mail requesting the return number must be sent within 24 hours after receiving the items you wish to return.

The present conditions aim to define the general conditions of sale, established between Coingra – Companhia gráfica dos Açores Lda and the user. (always over 18 years old).

The conditions regulate all the steps necessary to place the order and guarantee the follow-up of this transaction between the contracting parties.